Return Policy
At FicZay, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Downloadable or digital products
- Items damaged due to misuse or improper handling
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at ficzay.support@gmail.com within 30 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.
How to Start a Return
To initiate a return, please email us at ficzay.support@gmail.com with your order number and reason for return. Our team will guide you through the process.