Shipping Policy

At FicZay, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

United States: 5–10 business days (standard shipping)

Expedited Shipping: 2–4 business days (where available)

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over $50 within the United States.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.

International Shipping

We currently ship to select countries in Europe. International shipping times may vary between 7–21 business days depending on the destination and customs processing.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at ficzay.support@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.